Shipping and Deliveries

Delivery times

The shipment of the products will be carried out through transport agencies. The delivery time ranges between 48h and 3 weeks depending on the product. This period is almost always indicated in the product description, when it does not appear and you have questions, contact us. Deliveries are not made on weekends and holidays.

In the case of small or medium-sized products, the product will be sent through a parcel agency. On the other hand, if it is about furniture, the agency will be a transport agency dedicated to furniture, so the shipping is generally higher.

After the aforementioned delivery period, if you do not receive the product, please contact us by phone or by email and we will tell you if there has been any incident with the product, which is generally due to issues related to transport agencies and peak sales periods, holidays, festivities or work peaks, such as "Black Friday" or "Cyber ​​Week", where delivery times may vary from the usual time frame; PINO & JACARANDA cannot be held responsible for any delay that may occur in the preparation of the shipment by external suppliers as well as in the distribution by the corresponding agency.

If you want more information about the delivery time of your product, you can call us at +34 669 745 295 or +34 679 465 033 , send us a message via WhatsApp Business at that same number or send us an email at info@pinoyjacaranda .com and we will help you solve your doubts or finish the purchase process.

place of delivery

The delivery of orders will be made at the delivery address freely designated by the user. In this way, PINO & JACARANDA does not assume any responsibility for when the delivery of the product or service does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond its control. the shipping company, assigned for this purpose, as is the absence of the recipient. The recipient, being responsible for the non-delivery of the product and, as a consequence, for its storage, will be responsible for the expenses derived from this.

Furniture shipments are always at street level, except for certain furniture exceptions that do include delivery and assembly inside the home, something that we will always indicate in the product description. If the description indicates that shipping is free at street level or if you have any questions, please contact us.

Sometimes the access to floors for large-volume merchandise is not guaranteed, nor is it no assembly or placement simply due to the impossibility of the agencies or assemblers to provide this service in certain places in Spain and Portugal due to difficult access, geography or other factors.

Whenever you want , and if the furniture does not include delivery within the home, you can request the upload/delivery at home (whether it is a villa, a flat or a multi-storey building) prior economic valuation depending on the product in question, and the client will always be responsible for facilitating the necessary accesses that allow said installation (for example, elevators, wide stairs, etc.).

If you need a product urgently , do not hesitate to contact us by email info@pinoyjacaranda.com or by phone at +34 669 745 295 or at +34 679 465 033 and we will try to satisfy you as soon as possible, normally carrying extra shipping costs, and always taking into account the availability of the product.

International shipments (Europe)

We ship to almost all countries of the European Union and EEC. If you want to quote how much it would cost you to send a certain product to any other country other than Spain or Portugal, all you have to do is send us an email to info@pinoyjacaranda.com and tell us what you would like to buy and what you want us to send you.

What is the shipping cost?

To calculate shipping costs, all you have to do is add the product in question to the shopping cart and, once you click on " View Cart ", you will be able to see a cost calculator which will have the shipment.

A lot of products They enjoy free shipping . In these cases, we normally indicate it in the description, but check with the shipping cost calculator in the cart or during the purchase process before introducing your card. Do not worry about this last step, you will not pay for your order until you click on "Pay". And if you make a mistake making the order, we will return it to you as long as it has not been sent (don't worry because you usually have a few hours to cancel it).

You can also see the shipping price by clicking on " Proceed to Payment " from the shopping cart or by clicking on " Finish Order " from the side shopping cart.

If you have questions about shipping costs, you can call us at +34 679 465 033 , send us a message through WhatsApp Business to that same number or send us an email to info@pinoyjacaranda.com and we will help you to solve your doubts or to finish the purchase process.

PINO & JACARANDA applies 11 types of initial shipping rates depending on the type and weight of the product in question, which are always much lower than what it really costs to ship the merchandise , since the shipping costs of furniture and decoration items are very elevated. These initial shipping rates are as follows:

  • Free : €0
  • Light : €2.95
  • Standard : €4.95
  • Heavy 1 : €6.95
  • Heavy 2 : €9.95
  • Heavy 3 : €12.95
  • Heavy 4 : €15.95
  • Heavy 5 : €19.95
  • Heavy 6 : €29.95
  • Heavy 7 : €44.95
  • Heavy 8 : €69.95

The shipment of products to islands Balearic Islands , Ceuta Y Melilla and rest of Europe carries a small supplement and the rate higher than that indicated in the Iberian Peninsula is applied, with which the prices are as follows:

  • Light : €4.95
  • Standard : €6.95
  • Heavy 1 : €9.95
  • Heavy 2 : €12.95
  • Heavy 3 : €15.95
  • Heavy 4 : €19.95
  • Heavy 5 : €29.95
  • Heavy 6 : €49.95
  • Heavy 7 : €69.95
  • Heavy 8 : €99.95

Can I change the delivery address?

The modification of the delivery address once the order has been collected by the transport agency in question will no longer be possible. Sometimes, depending on the agency, it is, but it carries an extra cost.

On the other hand, if the product has not yet been shipped, you can always change the shipping address without problems.