At Pino & Jacaranda we want to be completely transparent with our clients and friends. As many of you already know, La Cartuja de Sevilla (Pickman) is one of our most emblematic suppliers, and their pieces are part of our selection because of their tradition and artisanal quality.
During the last few weeks we have received an official statement informing us that the company Ultralta , The owner of the La Cartuja pottery factory has decided to halt production until the end of December 2025 . The reason is the need to carry out major renovations at the Seville warehouse , especially due to leaks that were affecting daily activity.
Due to this situation, the staff has been covered by a temporary layoff scheme (ERTE) from August 25th until December 31st of this year.
The information can be publicly accessed at This article from El Conciso , as well as in the official website of La Cartuja , although the statement published there may be ambiguous.
What does this mean for our customers?
- Some orders cannot be fulfilled : we have already processed cancellations and refunds where appropriate.
- Other orders that have already entered production are being evaluated by the factory to confirm whether they can be completed.
- The available stock is being distributed primarily to official distributors such as Pino & Jacaranda , and secondly to large retailers such as El Corte Inglés.
Important: At Pino & Jacaranda, we can only respond to orders placed directly through [website/platform name]. our website. If an order was placed in other online stores or directly at La Cartuja de Sevilla , we cannot be held responsible for deadlines, incidents or refunds outside of our control.
Our commitment
We know this situation may cause concern, so we want to make it clear that:
- We will contact each affected person individually to explain their specific case.
- All refunds are guaranteed . Unlike direct purchases at La Cartuja or other websites, with Pino & Jacaranda there is always total financial security.
- We will update the information as soon as we receive new official communications from the factory.
In summary
This situation has also surprised official distributors (Pino & Jacaranda, El Corte Inglés and others), But we are coordinating to offer the best possible service to our customers.
If you need help or have any questions, you can contact us by phone, WhatsApp Business, or email . We would be happy to assist you personally.
